Our agency acquisition process

Exploring a sale can feel like a big step, especially if you have never sold a business before.

Freshy’s process is designed to be clear, thoughtful, and confidential. The goal is to help both sides understand whether there is a strong fit — financially, operationally, and strategically.

This page explains what to expect if you reach out to Freshy about selling your agency.

Step 1: Initial conversation

The process usually begins with a confidential conversation.

At this stage, the goal is not to pressure you into a decision. It is to understand your situation and determine whether there may be alignment.

We typically discuss:

  • Your goals and timing
  • Why you are considering a sale
  • What type of agency you operate
  • Your services and client base
  • General revenue and profitability
  • How involved you are in the business day to day

Some founders are actively ready to sell. Others are simply trying to understand their options. Either starting point is okay.

Step 2: High-level fit review

After the initial conversation, we evaluate whether the agency appears to be a potential fit for Freshy.

This review is based on both financial and operational factors, including:

  • Revenue quality
  • Recurring vs project-based revenue
  • Client retention and concentration
  • Service alignment with Freshy
  • Operational structure
  • Transition complexity

Learn more about what types of agencies we buy.

If there is not a fit, we will aim to be clear about that early. If there is potential alignment, we can move into a deeper review.

Step 3: Financial and valuation review

If there is initial alignment, the next step is usually a high-level valuation review.

This may include reviewing:

  • Annual revenue
  • Adjusted EBITDA or owner benefit
  • Recurring revenue
  • Revenue by client
  • Revenue by service line
  • Client concentration
  • Margins and operating costs

We do not value agencies using a single generic formula. We look at the full picture — revenue quality, profitability, client stability, operational clarity, and transition fit.

Learn more about how we value agencies.

Step 4: Deeper business review

If both sides want to continue, we may go deeper into how the agency operates.

This helps us understand not just what the agency earns, but how it works.

Areas we may review include:

  • Client contracts and scopes of work
  • Project management systems
  • Recurring service obligations
  • Team structure and responsibilities
  • Founder involvement
  • Billing systems and payment processes
  • Client communication workflows

This step helps both sides understand the likely transition path.

See also: Agency due diligence.

Step 5: Offer and deal structure

If there is a strong fit, Freshy may present an offer or discuss potential deal terms.

At this stage, both valuation and structure matter.

Important deal components may include:

  • Purchase price
  • Cash at close
  • Seller financing
  • Earnout or performance-based terms, if applicable
  • Transition expectations
  • Any post-close support from the founder

Two offers with the same purchase price can have very different outcomes depending on structure.

Learn more: Agency deal structure.

Step 6: Due diligence

Once there is alignment on the major terms, the process moves into due diligence.

This is where information is verified in more detail.

Typical diligence areas include:

  • Financial statements and tax records
  • Client revenue and retention
  • Contracts and legal documents
  • Team and contractor arrangements
  • Operational systems
  • Risks or unusual obligations

The better organized your information is, the smoother this process tends to be.

Learn more: How to prepare your agency for sale.

Step 7: Closing and transition planning

If diligence is completed successfully, the parties move toward final agreements and closing.

But the transaction does not end at closing. The transition plan is just as important.

Transition planning may include:

  • Client communication
  • Account mapping
  • Billing migration
  • Team onboarding
  • Systems access and migration
  • Founder handoff support

Freshy places significant emphasis on transition because client continuity is one of the most important parts of a successful acquisition.

Learn more: What happens after you sell your agency.

What makes the process smoother

The process is usually smoother when the agency has clear information and realistic expectations.

Helpful preparation includes:

  • Clean financial statements
  • Revenue by client and service line
  • Clear contract and scope documentation
  • Accurate recurring revenue reporting
  • Organized client and team information
  • A clear sense of founder goals

You do not need everything perfect before reaching out, but the more organized the business is, the easier it is to evaluate.

What founders can expect from Freshy

Founders can expect a process that is direct, thoughtful, and grounded in how agency businesses actually operate.

We aim to be clear about fit, transparent about what matters, and respectful of the business you have built.

Our goal is not simply to complete a transaction. It is to determine whether the agency can be successfully supported, transitioned, and grown inside Freshy’s platform.

Ready to explore the process?

If you are considering selling your agency, the first step is a confidential conversation.

Start a confidential conversation

Frequently asked questions

What happens after I contact Freshy?

We usually start with a confidential conversation to understand your goals, agency profile, revenue mix, and whether there may be a fit.

How long does the process take?

The timeline depends on complexity, readiness, diligence, and deal terms. A smoother process usually starts with clear financials and organized information.

Do I need to be ready to sell immediately?

No. Many founders start with a conversation to understand valuation, fit, and what they may need to improve before a future sale.

Is the process confidential?

Yes. Conversations about a potential agency sale are handled confidentially and thoughtfully.

What information should I prepare before reaching out?

Helpful information includes revenue, profit, recurring revenue, top clients, service mix, team structure, and your goals for a potential sale.