NEED A HAND?
We’re Here to Help
The FreshySites Support team can help with all your website needs!
We Love Our Clients
Our support team is here for you! Just let us know what you need.
Need something after hours? No worries! Please fill out the form below and we’ll get in touch as soon as possible.
Popular FreshySites Resource Articles
Handy Guides for Better Understanding Your Website
What is GDPR? Is FreshySites GDPR Compliant?
The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). FreshySites LLC is owned and operated in the United States and does not by default build in GDPR compliance. However, we can assist in this process through a series of alterations to a client’s website and an additional scope of work.
For further details, please visit our GDPR page.
What is an SSL? Why do websites need it?
An SSL, which stands for secure sockets layer, is what ensures that all data transmitted between the web server and the browser remains encrypted. All FreshySites websites should have an SSL to help maintain security on your website and server. Additionally, Google and other search engines will penalize sites that do not have an SSL and will mark them as “insecure” which can negatively affect your web rankings.
For further details, please visit our SSL page.
How do I login to my new website?
Once your new website is launched, you may want to make edits to your website yourself! You can login to your website by typing /wp-admin at the end of your website url. For example, yourdomainnamehere.com/wp-admin.
If you do not already have username and password set up for your website, contact our support team using the form above and they will add you as an admin to your website!
What do I do if I need to make edits to my website?
The FreshySites Support team is always there to help with any edits you may need made to your website! You can submit a request by filling out the form above, or by emailing the Support Team directly at firstname.lastname@example.org.
Once we receive your request, we can either make the changes for you or provide you with some instructions on how you can make the changes yourself, if you would prefer to learn!
Help! I broke my website! What do I do now?
Do not worry! FreshySites has a daily backup of your site for an entire month. If your website ever breaks, or you accidentally delete a page that you weren’t supposed to for example, just email our support team or call the office (607) 238-2789 and let them know when you noticed the website broke. Our team will be able to roll back your website to a previously working version very quickly and confirm once it is completed/working again!