We evaluate agencies as operators, not just investors
Many buyers evaluate agencies primarily through a financial lens — focusing on EBITDA, revenue, and growth rates.
Those metrics matter, but they do not tell the full story.
Freshy evaluates agencies based on how the business actually operates day to day, including:
- How clients are managed and retained
- How services are delivered
- How revenue is structured
- How dependent the agency is on the founder
- How easily the business can transition
This approach allows us to look beyond surface-level numbers and understand the real strengths of an agency.
We focus on revenue quality, not just revenue size
Not all revenue is equal.
Two agencies with the same revenue may have very different valuation profiles depending on how that revenue is generated.
We look closely at:
- Recurring vs project-based revenue
- Client retention and churn
- Client concentration
- Service mix and margins
- Pricing consistency
Learn more: Recurring revenue and client concentration.
We evaluate how transferable the business is
One of the most important questions in any acquisition is:
“Will this business continue to perform after the founder steps away?”
We assess:
- Founder involvement in sales and delivery
- Client relationship ownership
- Team structure and responsibilities
- Operational systems and documentation
The more transferable the business is, the more predictable the outcome after closing.
Learn more: Valuation factors.
We prioritize client continuity
For Freshy, client continuity is critical.
We are not just acquiring revenue — we are taking responsibility for client relationships and ongoing service delivery.
That means we focus on:
- Maintaining client experience
- Ensuring smooth onboarding and transition
- Aligning services with our platform
- Supporting long-term client success
This approach helps protect both the value of the business and the reputation you have built.
We structure deals based on real business dynamics
Deal structure is not one-size-fits-all.
We structure transactions based on the specific characteristics of the agency, including:
- Revenue predictability
- Client concentration
- Transition complexity
- Growth opportunities
This may include a mix of cash at close and performance-based components, depending on the situation.
Learn more: Deal structure.
We take a long-term view
Freshy is focused on building a durable, long-term platform.
That means we are not looking for short-term financial engineering. We are looking for agencies that can integrate well, continue serving clients effectively, and grow over time.
This approach shapes how we evaluate opportunities, structure deals, and support transitions.
How this approach benefits agency owners
For agency owners, this approach often leads to:
- A more thoughtful and transparent evaluation process
- Alignment around client outcomes
- Realistic expectations on valuation and structure
- A smoother transition for clients and team
Every agency is different, but the goal is always to create a structure that works for both sides.
Want to explore if your agency is a fit?
If you are considering selling your agency, we can help you understand how Freshy would evaluate your business.
Request a confidential conversation
Frequently asked questions
How does Freshy evaluate agencies?
We evaluate agencies based on revenue quality, recurring revenue, client stability, profitability, operations, and transition risk.
What types of agencies does Freshy buy?
Typically digital agencies with recurring revenue and strong client relationships, especially in website design, development, and ongoing support.
Does Freshy only look at EBITDA?
No. EBITDA is important, but we also look at how sustainable and transferable that profit is.
How is Freshy different from other buyers?
We operate as an operator-led buyer, focusing on long-term client success and operational fit rather than purely financial metrics.
What happens after the acquisition?
We work to ensure a smooth transition for clients and team while integrating the agency into our platform.