WordPress Customer Support Specialist

FreshySites, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Remote position

Roles and responsibilities include:

  • The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
  • This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of FreshySites client websites, and other troubleshooting and project work as assigned.
  • FreshySites is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements:

  • 3+ years web-related customer service experience
  • 3+ years of WordPress experience
  • PHP, CSS, & HTML
  • WooCommerce
  • Advanced jQuery
  • API Integrations and experience with SSH Protocol preferred
  • Search engine optimization experience preferred
  • Excellent problem solving skills
  • Excellent communication skills
  • Ready to work in a fast paced environment

Experience

  • Customer support: 3 years (Preferred)

Education:

  • Bachelor’s degree (Preferred)

Salary:

  • $50,000 – $60,000 per year

Please note: this is a remote work position with working hours based on Eastern Time Zone (ET)

Please send resume & cover letter to [email protected].

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