Our team of highly experienced web design professionals are here to provide top-notch website maintenance, support and industry-leading response times. Meet the support team.
Stop wasting time with website support that isn’t working, our professional team is here to help. Interested in learning more? Talk to one of our website support experts today.
Setting you up for success
Beyond building websites, we support them long term. We have a robust website support system to ensure each of our client websites are given the ongoing care and attention they deserve.
Take a look at some of the beautiful websites we support and maintain.
Don’t just take our word for it. Here’s why client’s love our website support services.
Freshy excels in every aspect! Their exceptional performance, impressive knowledge of WordPress, and unwavering dedication to their clients sets them apart from other digital design and web developers. We were personally impressed by their prompt response time, which has remained their practice since our very first contact.
As a volunteer of a non profit I don’t have a lot of time to figure out how to change our website. Freshy was very generous with their skills and time as my educator, trainer, designer, et al. Freshy created our site and provides ongoing support that I appreciate tremendously. I do highly recommend the Freshy Website Design team!
My organization has been supported by Freshy for a number of years now and we have no complaints! They are extremely responsive, professional, and lifesavers. Often when they discover an issue with our site, they have already resolved it before even notifying our team. We could not recommend a better team to support your web and IT needs.
Don’t see what you’re looking for? Talk to one of our experts today.
By choosing Freshy as your website maintenance partner, you get access to our expert development team and everything you need to keep your website in perfect working order. We make it simple for our clients to manage, track, and get updates on their website requests.
Here are some of the features you can expect from a Freshy website maintenance plan.
By default, for all of our websites, Freshy will host, manage, and provide SSL certificates as part of our ongoing support. We will keep your website CMS and theme updated to the most stable and recommended releases — as well as backup and secure all websites on our infrastructure.
This means you rest assured that your site will remain visible at all times and, if anything does go wrong, we’ll be there to provide backups and roll back your site as required.
Secure hosting is essential for keeping your site online and accessible to customers. Our support team makes sure your site stays this way, on-hand to resolve any unexpected problems or issues that might come your way.
As part of our plugin and theme management maintenance plan, Freshy will keep all theme files, plugins, and extensions up to date with the most recent releases — to ensure security and continuity of your website on a recurring basis.
Keeping plugins and themes up to date with the most recent versions ensures maximum up-time for your website. Patching vulnerabilities in software reduces the risks of malicious actors harming your website. Outdated plugins or software is one of the most common culprits of security issues and by keeping this properly maintained, we can avoid potential threats.
Hackers are a very real threat when it comes to websites. But with Freshy, we offer round-the-clock protection, with regular vulnerability analysis to make sure your (and your customers’) data is always secure.
There’s only so far that automated analysis can get you. Freshy maintenance uses real people to assess your site too, for a human touch that can’t be replicated with a machine. We have a team of expert website designers and developers that will regularly update your website to the latest standards and mitigate security risks.
Every business needs to be optimized for search engines. Being visible on Google for the right set of keywords allows you to reach your customers, increase traffic and drive conversions. Keeping your website current and relevant is absolutely vital for search engine rankings, and helps to show Google your website is a legitimate and valuable resource.
Our website support packages will help you maximize your online presence and ongoing SEO performance monitoring will enable us to spot trends and opportunities.
Keeping on top of website performance is an essential part of our support package. When you know how your website performs, you know how to make it better too. The Freshy team uses custom analytics solutions to stay on top of monthly performance metrics and highlight opportunities that could increase traffic and conversions.
Got too many images slowing down your site? Large, unoptimized images are almost always the main driver behind slow page load times. Let Freshy give your media a refresh, compressing it down to reduce lag, but maintaining crystal-clear quality.
Malware happens — that’s a fact. But the Freshy team are on-hand to clean up your site and get it back online swiftly, so you can get back to doing what you do best: serving customers.
Malware attacks can put your customers’ data and your website at risk, and it’s something we take seriously at Freshy. We conduct regular malware security scans to protect against any threat, keeping your website secure and protected, 24/7.
To get the best results from your website, user experience needs to be a high priority. Fast load times are essential for any modern and effective website. Not only will this improve your SEO, but it will also help to keep more users onsite and drive stronger conversion rates. Our team makes sure your site is as fast as it can be, giving your customers a great user experience every time.
You can never plan for a technical hiccup in your website. That’s why we offer an infrastructure fully backed with automatic failover, giving you peace of mind should the unexpected happen.
All our sites come fully responsive, ready to be viewed on any device. But what if you want to make changes to your website after the design phase? Or what if your website was built by another supplier that didn’t consider browser optimization? Our development team will be on hand to identify any display issues across different browsers and implement fixes as required.
The best support packages are completely customizable to your business and website. We don’t believe in boxing our clients into a standard package, instead we will deliver a custom service that includes the unique features and functionality that will deliver results. Reliable, intelligent, and highly skilled, our website support services team is here to ensure your website is fully managed and fully supported.
Yes, there is a monthly fee for having Freshy handle these updates for you. But the benefits often outweigh the cost of letting your website go unmanaged.
Website maintenance involves assessing the functions and performance of a website, including plugin and theme functionality, to ensure it’s up to the latest standards. Once this assessment is made, we then make the necessary tweaks and fixes to bring it to full working order.
Our website support plans are usually customized for each client and website, depending on the client’s needs, size of the website, or complexity of functionality. We can add services such as security assessments or even ongoing SEO management into these plans.
Each website maintenance project varies in length, depending on the size and scope of the task or problems at hand. Contact us for a quote, and ask about our maintenance plans.
Not necessarily. Not all of our website design clients opt for an ongoing support plan, particularly for larger websites and businesses that have their own dedicated teams. We recommend ongoing website support for businesses that don’t have the time or resources to look after their site as an unmaintained site can lead to security risks, poor user experience and drops in visibility.
