Fast, professional, & expert website support services

Our team of highly experienced web design professionals are here to provide top-notch website maintenance, support and industry-leading response times. Meet the support team.

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300+

5-star Google reviews

2,500+

projects completed

35+

expert team members

WP VIP

WordPress VIP Partner

Foodbank of the Southern Tier logo
John Hopkins University logo
Seal of Pennsylvania logo
Tioga State Bank logo
United Way logo
WPSI logo

Full service website maintenance & support

Managed hosting, backup, security

From fast speeds and security to expert support, we provide professional hosting services that can scale alongside your business.

Tech support & troubleshooting

Industry-leading website maintenance plans and website support packages provide ongoing coverage for all your website needs. Take the headache out of website management.

Ongoing design & development retainers

With over a decade of experience as a leading web design agency, our team is set up to provide you and your website with a smooth experience, from process to production.

Meet our top-notch website support team

Erin Cortazar
Erin Cortazar
Director of Support Services
Michael Alderson
Michael Alderson
Lead Support Specialist
Kathryn Sanders
Kathryn Sanders
Customer Success Representative
Avary Cooney
Avary Cooney
Support Specialist

Setting you up for success

What it’s like working with FreshySites

See our work

Take a look at some of the beautiful websites we support and maintain.

Kinetic
Kinetic
AbleTo
AbleTo
Simple Check
Simple Check
S.E.E.D. Planning Group
S.E.E.D. Planning Group

Website support & maintenance features

Real-time support

Our web design experts are here to provide top notch website support services and industry leading response times. Decades of experience managing, updating, migrating, and maintaining websites for businesses, non-profits, and organizations.

Theme & plugin maintenance

As part of our plugin and theme management maintenance plan, FreshySites will keep all theme files, plugins, and extensions up to date with the most recent releases — to ensure security and continuity of your website on a recurring basis.

Secure hosting

Security is vital when it comes to your hosting. The best hosting is safe, secure, and protected from unscrupulous hackers. At FreshySites, we provide premium hosting that keeps you and your customers safe online, including privacy protection and an SSL certificate.

Security support

Reduce website security risks and give your business and your customers the safe browsing experience they deserve. Including security audits, backups, malware scans, and daily monitoring.

Website optimization

Work with our in-house SEO experts to develop your target keywords, goals and objectives for SEO and organic traffic. Our digital team will then implement an ongoing SEO campaign to deliver month-on-month organic traffic improvements and optimizations for your website.

Dedicated team

Reliable, intelligent, and highly skilled, our website support services team is here to ensure your website is fully managed and fully supported.

Our clients love us

Don’t just take our word for it. Here’s why client’s love our website support services.

Jim Livi

As a volunteer of a non profit I don’t have a lot of time to figure out how to change our website. FreshySites was very generous with their skills and time as my educator, trainer, designer, et al. FreshySites created our site and provides ongoing support that I appreciate tremendously. I do highly recommend the FreshySites Website Design team!

Jim Livi
NAMI Syracuse
Lukas Pietrzak

My organization has been supported by FreshySites for a number of years now and we have no complaints! They are extremely responsive, professional, and lifesavers. Often when they discover an issue with our site, they have already resolved it before even notifying our team. We could not recommend a better team to support your web and IT needs.

Lukas Pietrzak
Next Century Cities
Clear View Bag Co.

FreshySites has really helped us out tremendously. We had many issues with our website and did not have a web designer or developer on staff to help correct our issues. We contacted FreshySites and wished we had done so sooner! They have had great response times and have helped us clean up and manage our website.

David Pugliese
Clear View Bag Co.

Website support & maintenance packages

Small business website maintenance & support

We understand that most small businesses struggle to find the time to keep their website live, updated and visible. At FreshySites, we have developed affordable website support packages tailored to small businesses that need help managing their online visibility. We will ensure your site remains online with secure hosting, backups, security audits and regular updates. Our team has you covered so you can focus on growing your business.

Enterprise website maintenance & support

For larger websites with significant monthly visits, we can provide a full-service support package that includes standard features such as hosting and backups, but also includes additional time for content updates, round-the-clock security protection, malware cleaning and even speed optimization. Great website maintenance means being proactive, we’re always here to support your site and keep things running smoothly.

WordPress website maintenance & support

Our WordPress website maintenance packages are backed by a team of WP experts. Regular backups, solid security, and plenty of bandwidth — FreshySites provides it all. Every WP site needs constant attention to make sure it is working as it should. Without this, your site could become slow or, even worse, become vulnerable to hackers or malware. FreshySites maintenance ensures you’re protected against any eventuality.

Website support service features

By choosing FreshySites as your website maintenance partner, you get access to our expert development team and everything you need to keep your website in perfect working order. We make it simple for our clients to manage, track, and get updates on their website requests.

Here are some of the features you can expect from a FreshySites website maintenance plan.

  • Managed hosting

    By default, for all of our websites, FreshySites will host, manage, and provide SSL certificates as part of our ongoing support. We will keep your website CMS and theme updated to the most stable and recommended releases — as well as backup and secure all websites on our infrastructure.

    This means you rest assured that your site will remain visible at all times and, if anything does go wrong, we’ll be there to provide backups and roll back your site as required.

    Secure hosting is essential for keeping your site online and accessible to customers. Our support team makes sure your site stays this way, on-hand to resolve any unexpected problems or issues that might come your way.

  • Website plugin & theme maintenance

    As part of our plugin and theme management maintenance plan, FreshySites will keep all theme files, plugins, and extensions up to date with the most recent releases — to ensure security and continuity of your website on a recurring basis.

    Keeping plugins and themes up to date with the most recent versions ensures maximum up-time for your website. Patching vulnerabilities in software reduces the risks of malicious actors harming your website. Outdated plugins or software is one of the most common culprits of security issues and by keeping this properly maintained, we can avoid potential threats.

  • 24/7 security & vulnerability protection

    Hackers are a very real threat when it comes to websites. But with FreshySites, we offer round-the-clock protection, with regular vulnerability analysis to make sure your (and your customers’) data is always secure.

  • An expert support team for your business

    There’s only so far that automated analysis can get you. FreshySites maintenance uses real people to assess your site too, for a human touch that can’t be replicated with a machine. We have a team of expert website designers and developers that will regularly update your website to the latest standards and mitigate security risks.

  • Website maintenance and support for improved SEO

    Every business needs to be optimized for search engines. Being visible on Google for the right set of keywords allows you to reach your customers, increase traffic and drive conversions. Keeping your website current and relevant is absolutely vital for search engine rankings, and helps to show Google your website is a legitimate and valuable resource.

    Our website support packages will help you maximize your online presence and ongoing SEO performance monitoring will enable us to spot trends and opportunities.

  • Website performance, reporting and analytics

    Keeping on top of website performance is an essential part of our support package. When you know how your website performs, you know how to make it better too. The FreshySites team uses custom analytics solutions to stay on top of monthly performance metrics and highlight opportunities that could increase traffic and conversions.

  • Image optimization

    Got too many images slowing down your site? Large, unoptimized images are almost always the main driver behind slow page load times. Let FreshySites give your media a refresh, compressing it down to reduce lag, but maintaining crystal-clear quality.

  • Malware cleaning

    Malware happens — that’s a fact. But the FreshySites team are on-hand to clean up your site and get it back online swiftly, so you can get back to doing what you do best: serving customers.

    Malware attacks can put your customers’ data and your website at risk, and it’s something we take seriously at FreshySites. We conduct regular malware security scans to protect against any threat, keeping your website secure and protected, 24/7.

  • Speed optimization

    To get the best results from your website, user experience needs to be a high priority. Fast load times are essential for any modern and effective website. Not only will this improve your SEO, but it will also help to keep more users onsite and drive stronger conversion rates. Our team makes sure your site is as fast as it can be, giving your customers a great user experience every time.

  • 24/7 uptime for 24/7 peace of mind

    You can never plan for a technical hiccup in your website. That’s why we offer an infrastructure fully backed with automatic failover, giving you peace of mind should the unexpected happen.

  • Browser optimization

    All our sites come fully responsive, ready to be viewed on any device. But what if you want to make changes to your website after the design phase? Or what if your website was built by another supplier that didn’t consider browser optimization? Our development team will be on hand to identify any display issues across different browsers and implement fixes as required.

  • How to find the best website support services for your business

    The best support packages are completely customizable to your business and website. We don’t believe in boxing our clients into a standard package, instead we will deliver a custom service that includes the unique features and functionality that will deliver results. Reliable, intelligent, and highly skilled, our website support services team is here to ensure your website is fully managed and fully supported.

Website support & maintenance FAQs

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