My focus is on the total client success experience; from building a passionate and knowledgeable support team to continuously working to improve our processes and client-facing resources.
Experience:
10 yrs 1 mo with Freshy
10 yrs WordPress experience
11 yrs customer support
Erin Cortazar
Retained Services Lead
Erin was born and raised in Scranton, PA, which yes, is the home of Dunder Mifflin Paper Co. Erin earned a Bachelor of Fine Arts in Graphic Design & Art History from Marywood University, where she stubbornly proclaimed “I will never work in web”. Fast forward a few years later and Erin is now head of the Support Team for Freshy. Erin has extensive knowledge of all things web, and can help with just about any website problem. When she’s not blowing away a customer with great service and smileys, you can find Erin wandering the outdoors, enjoying time with her husband and son, and training to be a pirate. Because let’s be honest, Pirates are awesome!