A WordPress form using Gravity Forms failed to submit entries correctly after a user added multiple fields using the “Add House” functionality. Despite deactivating several caching and spam prevention plugins, the issue persisted until a plugin-specific integration was uncovered.
Issue background
On a certification application page built with Gravity Forms, users could initially fill out and submit single entries. However, when attempting to add a second entry using Gravity Perks’ Nested Forms feature, submission would hang indefinitely or display vague errors.
The form had previously worked, leading the team to suspect recent plugin conflicts or hosting environment differences between staging and production.
Diagnosis
Initial debugging included:
- Verifying Gravity Form field configurations.
- Deactivating reCAPTCHA, WP Rocket, and Imagify plugins.
- Reproducing the issue to observe whether fields were validated correctly.
Eventually, a specific plugin, GF Google Sheet Connector, was found to be the root cause. This plugin had lost its connection—likely due to being used on a staging subdomain—which silently broke form submissions without throwing clear errors.
Resolution steps
- Isolated the issue to the form’s dependency on GF Google Sheet Connector.
- Reconnected the plugin with the appropriate Google Sheets credentials.
- Confirmed fix by testing form submissions with multiple nested entries.
- Planned future fix for the live launch, accounting for plugin behavior differences on subdomains.
Final outcome
Once the GF Google Sheet Connector was properly reauthenticated, the form resumed accepting multiple entries and submitted as expected. The client was notified, and the launch could proceed without additional delay.
If you’re encountering submission issues with Gravity Forms or notice vague errors during multi-entry submissions, contact Freshy—we’ll help identify and resolve plugin-specific integration issues.
