FAQ accordions are commonly used to organize content and improve user experience, especially on mobile devices. When accordion panels stop opening and closing correctly, visitors may be unable to access important information, leading to frustration and reduced engagement.
This guide explains how to diagnose and resolve Elementor Pro FAQ accordion issues that can occur after a WordPress migration or plugin update.
Issue Background
Following a website migration, FAQ accordion sections that previously functioned correctly became unresponsive on mobile devices. Users could click accordion headings, but the panels would not expand or collapse as expected.
Because these FAQ sections contained important information, restoring functionality became a high-priority task.
Diagnosis
Investigation focused on Elementor Pro accordion widget settings and frontend script behavior.
- The affected FAQ sections were built with Elementor Pro accordion widgets.
- No JavaScript errors appeared in the browser console.
- The accordion animation duration was configured to 0ms.
- Elementor’s accordion scripts required a non-zero animation value.
- The issue became apparent after migration and platform updates.
Testing confirmed that a 0ms animation duration prevented the accordion toggle action from executing correctly, making the widgets appear broken.
Resolution Steps
1. Open the Elementor editor
Edit the page containing the affected FAQ accordion widgets.
2. Locate accordion settings
Review the configuration for each Elementor accordion element.
3. Update animation duration
Change the animation duration from 0ms to 1ms.
4. Save and publish changes
Apply the updated settings and clear any caching layers.
5. Test mobile functionality
Verify that accordion panels open and close properly on phones and tablets.
6. Review additional accordions
Audit similar Elementor accordion widgets across the site to prevent future issues.
Final Outcome
After changing the animation duration from 0ms to 1ms, the FAQ accordion widgets resumed normal operation. Users could once again expand and collapse FAQ sections while maintaining an effectively instant animation experience.
Organizations using Elementor Pro, accordion widgets, FAQ sections, and mobile-first WordPress designs should review animation settings after migrations and plugin updates to ensure frontend interactions continue working correctly.
If you need help troubleshooting Elementor issues, FAQ accordions, WordPress migrations, or frontend functionality problems, contact Freshy.
