Freshy, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.
Roles and responsibilities include:
- The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
- This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of Freshy client websites, and other troubleshooting and project work as assigned.
- Freshy is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.
- 3+ years web-related customer service experience
- 3+ years of WordPress experience
- PHP, CSS, & HTML
- Advanced jQuery
- API Integrations and experience with SSH Protocol preferred
- Search engine optimization experience preferred
- Excellent problem solving skills
- Excellent communication skills
- Ready to work in a fast paced environment
- Customer support: 3 years (Preferred)
- Bachelor’s degree (Preferred)
- Flexible schedule
- Paid time off
- Hardware stipend
- Based on experience and location
Please note: this is a remote work position with working hours based on Eastern Time Zone (ET)