WordPress Customer Support Specialist

Freshy, a leading NY & DC based WordPress web design agency, is looking to hire for a remote full time customer support specialist.

Remote position

Roles and responsibilities include:

  • The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
  • This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of Freshy client websites, and other troubleshooting and project work as assigned.
  • Freshy is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.


  • 3+ years web-related customer service experience
  • 3+ years of WordPress experience
  • PHP, CSS, & HTML
  • WooCommerce
  • Advanced jQuery
  • API Integrations and experience with SSH Protocol preferred
  • Search engine optimization experience preferred
  • Excellent problem solving skills
  • Excellent communication skills
  • Ready to work in a fast paced environment


  • Customer support: 3 years (Preferred)


  • Bachelor’s degree (Preferred)


  • 401(k)
  • Flexible schedule
  • Paid time off
  • Hardware stipend


  • Based on experience and location

Please note: this is a remote work position with working hours based on Eastern Time Zone (ET)


Please send the following info to [email protected]

  • Cover letter
  • Resume
  • Portfolio of work
  • Salary or hourly rate range