A full checkout redesign in WooCommerce is not just a visual update. It is one of the most technically sensitive areas of any eCommerce site. In this case, the goal was to implement a completely new checkout layout based on an Adobe XD design while preserving and improving existing functionality like payment processing, SMS opt-ins, and dynamic cart behavior.
This project required deep customization within a Divi-based checkout, careful handling of WooCommerce templates, and coordination with third-party tools like Klaviyo, Braintree, and reCAPTCHA.
Issue Background
The existing checkout page was built using Divi, but heavily customized with dynamic WooCommerce elements. The goal was to implement a new checkout design, improve user experience, maintain integrations, and ensure responsiveness across devices.
However, this was not a simple layout swap. Key constraints included WooCommerce-controlled checkout fields, a Klaviyo SMS opt-in form with legal requirements, dynamic cart behavior, and third-party payment flows including Braintree and Net 30 integrations.
Diagnosis
Several technical challenges were identified before implementation.
Divi and WooCommerce limitations
While Divi handled layout, core checkout elements such as billing, payment, and order review were controlled by WooCommerce. Some fields could not be repositioned without overriding templates, and payment fields were embedded in iframes which limited styling flexibility.
Third-party integrations
Integrations including Klaviyo, Braintree, PayPal, and reCAPTCHA introduced potential conflicts during redesign and required careful handling to maintain functionality.
User experience versus functionality
The design introduced a sticky order summary panel, a collapsible SMS opt-in, and simplified layout elements. These needed to align with legal requirements, validation rules, and payment gateway constraints.
Responsive behavior issues
The Order Total and Payment panel became too tall on smaller screens, forcing users to scroll back up to complete checkout. This required structural layout adjustments.
Resolution Steps
Rebuilding the checkout layout
The layout was rebuilt to preserve WooCommerce hooks, maintain functionality, and layer custom styling while remaining compatible with Divi.
Conditional Klaviyo SMS opt-in
The Klaviyo form was conditionally displayed when users selected the checkbox for receiving shipping updates. This preserved compliance and maintained the existing integration.
Handling iframe-based payment fields
Nested iframe structures were identified and adjusted to improve layout, including aligning expiration date and CVV fields on a single row where possible.
Fixing checkout flow issues
A blank order confirmation page was resolved by correcting WooCommerce redirect behavior. A Net 30 flow improvement introduced an intermediate message page to guide users during external payment processing. reCAPTCHA issues were also resolved to allow successful checkout testing.
Optimizing checkout panel height
Spacing was reduced around key elements such as the coupon field and Place Order button. Unnecessary messaging was removed and font sizes were slightly reduced to improve usability across screen sizes.
Styling and usability refinements
Enhancements included improved coupon visibility, corrected validation for required fields, better positioning of key elements, and removal of redundant legal content.
Testing and deployment
Checkout functionality was tested across multiple payment methods including Braintree and PayPal. Deployment required maintenance mode, cache clearing, and post-launch validation to ensure stability.
Final Outcome
The redesigned checkout delivered a streamlined user experience, improved responsiveness, fully functional payment flows, and preserved compliance requirements. The implementation successfully balanced design improvements with WooCommerce’s technical constraints.
Post-launch testing confirmed that all payment methods functioned correctly, orders processed as expected, and no rollback was required.
Checkout pages are one of the most complex and high-impact areas of any WooCommerce site. Even small changes can affect conversions, payment processing, or compliance.
If you are planning a checkout redesign or running into issues with layout, integrations, or performance, our team can help.
