Issue background
After a round of scheduled plugin updates on a WordPress site built with Elementor, the Freshy team discovered that certain event pages were missing content—specifically, the course roster section beneath the event details.
Initially, everything appeared normal on staging. However, after deployment, the affected sections disappeared for both logged-in and logged-out users, causing confusion and loss of dynamic content visibility.
The missing section included conditional display logic for membership-based users, which relied on plugins such as:
- Elementor Pro
- Ultimate Addons for Elementor (UAE)
- Paid Memberships Pro
- ProfilePress
- Dynamic User Directory
The main goal was to determine which plugin update triggered the rendering issue and restore the missing event roster without breaking conditional visibility rules.
Diagnosis
The issue was first replicated in a staging environment to safely test different plugin combinations. During testing, the Freshy development team observed that:
- The Elementor event template loaded correctly immediately after updates.
- However, after caching layers refreshed, the Display Conditions assigned to membership sections no longer evaluated properly.
- Logged-out users sometimes saw restricted content, while logged-in members occasionally saw blank sections.
Through a systematic rollback and isolation process, the team identified that Elementor’s internal Element Cache was retaining a static HTML snapshot of the page.
When Elementor published a new version of the single event template, it stored the first rendered page—whether from a logged-in or logged-out user—and then reused that same cached version for all visitors. This caused the visibility logic from UAE Display Conditions to fail on subsequent views.
Resolution steps
To resolve the issue and ensure consistent behavior, Freshy implemented the following steps:
- Disabled Elementor’s internal Element Cache
Navigated to Elementor → Settings → Performance → Element Cache and turned off the “Element Cache” option to prevent Elementor from serving static HTML snapshots. - Regenerated and republished the event template
Opened the Single Event template in Elementor, made a minor edit (toggling a button) to reactivate the “Publish” button, and then republished the template to force Elementor to regenerate dynamic logic and cache layers. - Cleared site and server-level caches
Purged cache at all layers to ensure the updated template loaded dynamically on every request. - Verified dynamic display logic
Tested across browsers and user states to confirm that logged-in users correctly saw the roster section while logged-out visitors were shown the restricted access message. - Documented repeatable maintenance procedures
Added a post-update checklist step: “After any plugin updates, re-save the Elementor Single Event template to re-sync cache and conditional logic.”
Final outcome
Disabling Elementor’s internal cache and regenerating the Single Event template fully resolved the rendering issue. The membership visibility logic now performs dynamically as expected.
Additionally:
- No third-party plugin conflicts were detected.
- Event templates now reliably display updated data for all user roles.
- Future update procedures now include a cache resave step to prevent recurrence.
This case highlights the importance of understanding Elementor’s internal caching mechanisms—especially when using advanced conditional logic through extensions like Ultimate Addons for Elementor and Paid Memberships Pro.
Need help fixing Elementor display errors or caching conflicts on your WordPress site?
Freshy’s WordPress developers specialize in diagnosing and repairing front-end rendering issues across Elementor, ACF, and custom membership setups.
Contact Freshy to get expert help today.
