Account coordinator

Freshy is seeking a motivated and proactive Account Coordinator to join our growing team. This role bridges the gap between client success and sales, playing a pivotal role in driving client satisfaction and uncovering new business opportunities. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional communication skills, and is passionate about building strong client relationships.

Business development support

• Manage inbound leads by qualifying and scheduling opportunities for Account Managers.
• Conduct discovery calls to understand client needs and identify high-potential leads.
• Ensure prompt follow-up on all inbound inquiries to maintain a positive client experience.

Client success outreach

• Proactively engage with existing clients to foster long-term relationships and gather feedback.
• Conduct periodic check-ins with active clients to assess satisfaction and identify potential needs.
• Re-engage cold clients and proposals to explore opportunities for renewed interest.

Opportunity identification

• Collaborate with clients to identify opportunities for upselling and cross-selling additional services such as SEO, hosting, or maintenance packages.
• Escalate larger opportunities to Account Managers while independently managing smaller deals.
• Coordinate with the Support team to understand client needs that require upgraded service packages or custom solutions.

Team collaboration

• Work closely with Account Managers to support their sales efforts, ensuring they are equipped with client insights and updates.
• Use CRM tools to track all interactions, ensuring seamless communication across teams.
• Contribute to team meetings by sharing key insights and opportunities uncovered through client outreach.