Website Support

The Support Beacon: New FreshySites Support Tool

The FreshySites Support team will soon have your back(end of your website) more than ever! Currently in beta testing, the new Support Beacon will change the way you are able to access our “How-To” guides and contact our Support Team — all from the back end of your site!

Here is a sneak preview of some of the features of the new tool!

Support Beacon Features:

  1. Backend Access

    When logged into the WordPress dashboard as an admin, a green circle icon in the bottom right corner will appear. You can click on this icon whenever you need help. It will allow you to browse our help guides and contact us right from the back end of your website! You no longer will need to open your email to send us a question or a new tab to view our Knowledge Base!

  2. Access to Knowledge Base Articles

    Get stuck trying to make an edit? Browse and search our Knowledge Base Articles right from the beacon! Each article will be displayed directly in the open window, allowing you to actively follow the steps.

  3. Contact Support Directly

    Not finding what you need in our Knowledge Base? Have additional or specific questions? Using the Support Beacon, you will be able to send us an email right from the back end of your website! When our team members are available, we will also be able to provide live chat support!

  4. Access to All Previous Conversations

    Have additional questions a day later? Misplace the link we sent with the step-by-step guide? After reaching out to the Support Team using the Beacon, all conversations (both email and chat) will be saved for reference or to re-open in the future!

  5. Emailed Copy of Conversations

    In addition to being able to access them from the back end of your website, all previous conversations will also be sent to the email address provided for future reference!

The FreshySites Team will be making this new tool accessible across all websites over the next few weeks once the beta testing has been completed. Keep an eye out for an official release update and on your website’s back end for this great new tool!

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