Customer Success Representative

Roles and responsibilities include:

• The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
• Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
• Maintain positive client relationships
• Be a client’s advocate for helping and supporting their business
• Manage existing clients per project management requirements
• Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
• Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
• Build accurate scopes of work for project addendums
• Run client meetings as needed for assigned projects independently and with support of FreshySites team members

Requirements:

• Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
• Previous agency experience
• Excellent communication skills
• Excellent organizational skills & detail oriented
• Ready to work in a fast paced environment