Customer Success Representative

FreshySites, a leading NY & DC based WordPress Web Design Agency, is looking to hire for a remote full time customer success representative (CSR).

Remote position

Roles and responsibilities include:

  • The candidate must have experience with web-related customer service and be highly motivated to do exceptional work.
  • Work with FreshySites team members to maintain a “success outreach program” with touch points, schedule, and metrics for current FreshySites clients
  • Maintain positive client relationships
  • Be a client’s advocate for helping and supporting their business
  • Manage existing clients per project management requirements
  • Manage and maintain timelines, client communications, be primary liaison between client and development team for current FreshySites clients
  • Manage numerous ongoing projects concurrently (project numbers to flex based on company need)
  • Build accurate scopes of work for project addendums
  • Run client meetings as needed for assigned projects independently and with support of FreshySites team members

Requirements:

  • Knowledge of WordPress, WooCommerce, project management, social media, SEO, and other digital strategies
  • Previous agency experience
  • Excellent communication skills
  • Excellent organizational skills & detail oriented
  • Ready to work in a fast paced environment

Benefits:

  • 401(k)
  • Flexible schedule
  • Paid time off
  • Hardware stipend

Salary:

  • Based on experience and location

Please note: this is a remote work position with working hours based on Eastern Time Zone (ET)

Please send resume & cover letter to [email protected].

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