Meet the Members of the FS Support Team

Before getting too far into our Customer Service/Support series, we wanted to take the opportunity to introduce you to the diligent, resourceful and devoted members of the FreshySites Support Team so you can get to know the faces behind those helpful and enthusiastic emails, phone calls, screen-shares, etc. a little better 🙂

Director of FS Support Services Erin Cortazar

Despite claims that she would “never work in web,” Erin has become our go-to customer support specialist and is one of the people responsible for creating the best-in-industry support ecosystem FreshySites is known for. If you’ve ever collaborated with Erin on a support issue you’ve encountered, you can attest that she can help you with pretty much any website problem out there – with patience, enthusiasm, care, guidance and lots of smileys!

Read more about Erin in her full bio here.

Support Specialist Colin Lake

With a BA in Graphic Design & his love for the way every part of code comes together to create something amazing, Colin joined the FS team a few years ago. He quickly took to Support though, harnessing his innate problem-solving abilities to serve our clients each day with the persistence, efficiency and creativity he’s known for.

Learn even more about Colin in his biography on our Team page.

Junior Web Designer & Project Work Specialist Katlynn Whitaker

Before Katlynn was a full-time member of team Freshy, she was a part-time intern in our Scranton office while pursuing a BFA in Graphic Design & Advertising. Working at FreshySites has allowed her to pursue her passion for web design, as well as utilize her kindness, organization and positivity while collaborating with clients and team members on different ongoing project updates.

Explore the FS team page to read the rest of Katlynn’s bio here.

Junior Support Specialist Dave Oliveri

Though his degree is in Music Industry, Dave couldn’t resist a job in an industry as intriguing and cool as website design.  Since the day he started at FreshySites earlier this year, he’s brought his warmth, tenacity and detail-oriented nature to any/all support tickets that have come his way.

Head over to Dave’s full bio to finish reading about him.

Junior Web Designer & Project Work Specialist Emily Petko

After receiving her BFA in Graphic Design, as well as working in several different positions locally, Emily decided to pursue her life-long interests in art and design and joined FreshySites. She is a huge asset to our Support team in her perseverance, as well as her readiness and efficiency in tackling the variety of ongoing website updates assigned to her.

Take a look at Emily’s full bio to learn more about her.

While our support process is collaborative and we pull in other members of the team as needed to help solve the different issues our various clients encounter, these three keep our Support Team going and are to thank for their commitment to serving our customers day in and day out.

New posts in our Customer Service/Support series will be up every other Wednesday! Stay tuned for our next one on the 30th 🙂

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