This post marks the beginning of a new blog series. FreshySites is a company that creates beautiful, thoughtful websites, while consistently practicing customer service and support best practices. In all we do, we strive to follow an Ethos made up of seven simple, clear and honest components.
This series is an opportunity for us to really explain our Ethos, why it defines who we are as a company and how we carry this creed out on daily basis.
Serve the Customer: The First Point
We recognize that without the members of our client family, we wouldn’t be in business. We want them to know they are our top priority, and truly appreciated, through our best-in-industry customer service/support.
Our team comes to work each day ready to serve our clients in any way possible, constantly looking for ways to help them and show them how valued they are. Each employee is essential in generating this culture and mindset throughout FS.
We understand that website design, SEO, online advertising, etc. is uncharted territory for many of the businesses, organizations and nonprofits that we serve. We are the link to this world for our clients that don’t know the ins and outs of the industry like we do.
If you call us, or come to our office, you will always be greeted with a friendly, understanding tone or a warm, welcoming smile courtesy of someone who is eager and ready to help you to the best of his/her ability.
FreshySites’ success can be attributed to a lot of things, but predominantly to our team’s attention to the members of our client family – whether that’s staying on the phone and going through a client’s website page by page, responding to countless support emails in a matter of minutes or turning proposals around in the same day.
The fundamentals of good business start with serving the customer. At FreshySites, our Ethos does too. It’s our (not-so secret) recipe for success :)