Welcome to Automated Support!
Here at FreshySites we’re always looking for ways to better serve our amazing customers.
With that in mind we have made the decision to move all support billing to an automated system with a monthly billing cycle for all accounts. No more paper or email invoices, no more checks!
For Small Support Requests (Under 1 Hour of Our Time)
All support requests will be billed at our standard hourly rate of $125/hour in 1/4 hour increments. This will then be automatically added to your ongoing billing.
For Larger Support Requests (Over 1 Hour of Our Time)
If any requested support is going to take more than 1 hour to complete, the FreshySites Support Team will reach out to confirm the amount of work with a formal scope of work and proposal. If work requested will take more than 1 hour, we will always get your approval first!